Terms & Conditions

1. Merchant Identity

These Terms & Conditions govern all donation transactions processed through the Krak Radio website. By submitting a donation payment, you acknowledge that you have read, understood, and agreed to these terms.

2. Nature of the Transaction — Voluntary Donation

All payments made on this platform constitute voluntary donations to support Krak Radio, an online radio station operated by KRAK MEDIA LTD. These are not purchases of goods or services, subscriptions with contractual deliverables, or investments of any kind.

Krak Radio offers three donation tiers as a guide:

• Supporter — 250 MUR/month or one-time
• Ambassadeur — 750 MUR/month or one-time
• Mécène — 2,500 MUR/month or one-time

Custom amounts may also be accepted at the donor's discretion. All amounts are displayed and charged in MUR (Mauritian Rupee).

3. Payment Methods and Security

Krak Radio accepts the following payment methods for donations:

• Visa
• Mastercard
• American Express (Amex)
• Juice (local mobile payment)

All transactions are processed via MIPS (Mauritius Internet Payment System), a secure payment gateway compliant with banking standards in Mauritius. Krak Radio does not store, process, or have access to full card numbers, CVV codes, or banking credentials. Card data is transmitted directly and exclusively through the secure payment gateway.

All payment pages are served over HTTPS. Sensitive fields are encrypted in transit. Only the last 4 digits of the card number are retained for reference purposes.

4. Cardholder Authorization and Representations

By submitting a payment, you represent and warrant that:

• You are the legitimate authorized holder of the payment card or account used;
• You are at least 18 years of age, or have obtained the consent of a legal guardian;
• The payment details provided are accurate, complete, and belong to you;
• You are not acting on behalf of a third party without their explicit authorization;
• The donation does not originate from funds obtained unlawfully.

Any fraudulent use of a payment card will be reported to the relevant financial institutions and authorities. KRAK MEDIA LTD reserves the right to cancel any suspicious transaction and cooperate fully with fraud investigations.

5. Pricing, Currency, and Taxes

All donation amounts are displayed and charged in MUR (Mauritian Rupee). No foreign currency conversion is performed by Krak Radio. Your bank or card issuer may apply conversion fees if your account is denominated in a different currency — this is beyond our control.

Donation amounts are inclusive of any applicable taxes. KRAK MEDIA LTD is a registered company in Mauritius (Company No. 232275) and complies with the tax obligations applicable under Mauritian law. Krak Radio does not issue official tax receipts for donations unless specifically required by applicable regulation.

6. Refund and Cancellation Policy

Given the voluntary and non-commercial nature of donations, all donations are final and non-refundable, subject to the following exceptions:

• Duplicate transactions: If the same donation is charged more than once due to a technical error, the duplicate charge will be refunded in full;
• Unauthorized transactions: If a payment was made without your knowledge or consent (fraud), please contact us immediately at info@krakradio.online or +230 59 16 96 86. We will investigate and, if confirmed, coordinate a refund with our payment processor;
• Technical failure: If a payment was charged but the transaction was not confirmed or acknowledged due to a system error, a full refund will be issued.

Refund requests must be submitted within 30 calendar days of the original transaction date. Approved refunds will be processed to the original payment method within 5–10 business days, subject to the timelines of the payment processor and the cardholder's bank.

To request a refund, please contact us with your full name, email address used for the donation, the transaction date, and the amount charged.

7. Delivery and Fulfilment

Krak Radio is an online radio platform. No physical goods are sold, shipped, or delivered in connection with any donation.

Upon successful payment, the donor will receive an email confirmation at the address provided at checkout. This email serves as acknowledgment of the donation and contains the transaction reference and amount.

The email confirmation is typically sent within a few minutes of the completed payment. If you do not receive a confirmation within 1 hour, please check your spam/junk folder or contact us at info@krakradio.online.

8. Prohibited Uses

You agree not to use the Krak Radio donation facility for any of the following purposes:

• Money laundering or any activity that violates anti-money laundering (AML) laws;
• Funding of illegal or terrorist activities;
• Circumventing card fraud detection systems;
• Testing stolen or cloned payment cards;
• Any use that violates applicable law in Mauritius or your country of residence.

KRAK MEDIA LTD reserves the right to refuse, suspend, or reverse any transaction it reasonably suspects to be associated with prohibited activities, without prior notice and without liability.

9. Personal Data and Privacy

Personal data collected during the donation process (name, email address, phone number) is used solely to process the payment, send the email confirmation, and handle any refund or support request. This data is not sold, rented, or shared with third parties for marketing purposes.

Data is retained for the duration necessary to fulfill legal and accounting obligations under Mauritian law. For full details on how we handle your data, please refer to our Privacy Policy.

10. Limitation of Liability

KRAK MEDIA LTD makes all reasonable efforts to ensure the security and availability of its payment infrastructure. However, to the maximum extent permitted by applicable law:

• KRAK MEDIA LTD is not liable for losses arising from interruptions, delays, or errors caused by third-party payment processors, banks, or telecommunications providers;
• KRAK MEDIA LTD is not liable for unauthorized use of your payment card by parties other than KRAK MEDIA LTD;
• Krak Radio's aggregate liability arising from any single donation transaction shall not exceed the amount of that transaction.

11. Governing Law and Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of Mauritius, including but not limited to the Consumer Protection Act, the Data Protection Act 2017, and applicable banking regulations.

Any dispute arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the Courts of Mauritius. In the event of a dispute, the parties shall first attempt to resolve the matter amicably through direct contact with KRAK MEDIA LTD.

12. Amendments to These Terms

KRAK MEDIA LTD reserves the right to modify these Terms & Conditions at any time. The updated version will be published on this page with a revised "Last updated" date. Continued use of the donation facility after a change constitutes acceptance of the revised terms.

For significant changes affecting payment processing, we will make reasonable efforts to notify donors via the website.

13. Contact and Complaints

For any questions, concerns, or complaints relating to a donation or these Terms & Conditions, please contact KRAK MEDIA LTD directly:

If you are not satisfied with our response, you may refer the matter to the relevant consumer protection or banking regulatory authority in Mauritius.